Terms and Conditions

Client Terms and Conditions

Read, download or print your terms and conditions below

Platform Products and Services

Thryv Platform Services

See Thryv^® (sales prior to August 1, 2023) if you are not yet a Client of Thryv Command Center

Previous Versions

Thryv^® (sales prior to August 1, 2023) if you are not yet a Client of Command Center Thryv^® (for sales December 16, 2022 to April 14, 2023) Thryv^® (for sales October 4, 2022 to December 15, 2022) Thryv^® (for sales March 25, 2022 to October 3, 2022) Thryv^® (for sales January 31, 2022 to March 24, 2022) Thryv^® (for sales October 1, 2021 to January 30, 2022) Thryv^® (for sales May 1, 2021 to September 30, 2021) Thryv^® (for sales February 1, 2021 to April 30, 2021) Thryv^® (for sales January 15, 2021 to January 31, 2021) Thryv^® (for sales October 28, 2020 to January 14, 2021) Thryv^® (for sales September 25, 2020 to October 27, 2020) Thryv^® (for sales April 8, 2020 to September 24, 2020) Thryv^® (for sales January 27, 2020 to April 7, 2020) Thryv^® (for sales November 6, 2019 to January 26, 2020) Thryv^® (for sales September 19, 2019 to November 5, 2019) Thryv^® (for sales July 29, 2019 to September 18, 2019) Thryv^® (for sales May 20, 2019 to July 28, 2019)

Thryv Enterprise

Previous Versions

Thryv Enterprise Terms (for sales May 1, 2023 to September 11, 2023) Thryv Enterprise Terms (for sales December 15, 2022 to April 30, 2023) Thryv Enterprise Terms (for sales October 4, 2022 to December 15, 2022) Thryv Enterprise Terms (for sales March 25, 2022 to October 3, 2022) Thryv Enterprise Terms (for sales May 1, 2021, 2022 to March 24, 2022) Thryv Enterprise Terms (for sales February 1, 2021 to April 30, 2021) Thryv Enterprise Terms (for sales January 15, 2021 to January 31, 2021) Thryv Enterprise Terms (for sales prior to January 15, 2021)

Thryv Services Promotional Terms

Previous Versions

Thryv Promotional Terms (for sales prior to August 1, 2023)

Sync (no longer available for new purchases)

Previous Versions

Sync^SM (for sales December 15, 2022 to April 30, 2023) Sync^SM (for sales March 25, 2022 to December 15, 2022) Sync^SM (for sales January 31, 2022 to March 24, 2022) Sync^SM (for sales September 20, 2021 to January 30, 2022) Sync^SM (for sales January 20, 2021 to September 19, 2021) Sync^SM (for sales before January 19, 2021)

Additional Subscription and Services Terms

Thryv Business Center

Thryv Marketing Center

Previous Versions

Marketing Center (for sales prior to August 1, 2023)

Thryv Marketplace

Previous Versions

Marketplace (for sales prior to August 1, 2023)

Thryv Leads

Previous Versions

Thryv Leads (for sales prior to August 1, 2023)

ThryvPay^SM

Previous Versions

ThryvPay^SM (for sales November 1, 2021 to September 22, 2022) ThryvPay^SM (for sales May 14, 2021 to October 31, 2021) ThryvPay^SM (for sales December 4, 2020 to May 13, 2021) ThryvPay^SM (for sales prior to Dec 4, 2020)

ThryvPay^SM Terminal Terms

Thryv Subscriptions Services Add-ons available through the Marketplace

Logo

Video

BIY Website

Professional Website

Marketing Services Products and Services (The Real Yellow Pages® product line)

Services Agreement

You were provided a copy of your Services Agreement at the time of sale. The most current version is linked below. If your purchase was prior to its effective date, or you don’t recognize this version, please check in the Previous Terms and Conditions drop-down menu for the version applicable to your sale.

Services Agreement (for sales on or after September 2023)

Previous Terms and Conditions

Services Agreement (for sales from January 2023 – August 2023) Services Agreement (for sales from January 2022 – December 2022) Services Agreement (for sales from November 2021 – December 2021) Services Agreement (for sales from July 2021 to October 2021) Services Agreement (for sales from April 2021 to June 2021) Services Agreement (for sales from September 2020 to March 2021) Services Agreement (for sales from May 2020 to August 2020) Services Agreement (for sales from July 2019 to April 2020) Services Agreement (for certain sales from April 2019 to July 2019, as applicable) Marketing Services Agreement (Section 2 references Bristol, TN as your Notice/Contact Us location) (for sales from 3/24/2017 through October 2018, and certain sales through March 2019, as applicable) (former YP) Advertiser General Terms and Conditions (for certain sales February 2018 through September 2019, as applicable) (former YP) Advertiser General Terms and Conditions (for certain sales May 2017 through February 2018, as applicable Marketing Services Agreement (Section 2 references Bristol, TN as your Notice/Contact Us location) (for sales between 2/10/2017 and 3/23/2017) Marketing Services Agreement (Section 2 references Bristol, TN as your Notice/Contact Us location) (for sales between 12/30/2016 and 2/09/2017) Marketing Services Agreement (Section 2 references Bristol, TN as your Notice/Contact Us location) (for sales between 4/27/2015 and 12/29/2016)

Products and Services Additional Terms

Extended Search Solutions (for sales on or after April 19, 2021)

Previous Terms and Conditions

Extended Search Solutions (for sales on or after Jan 10, 2020) Extended Search Solutions (for sales on or after 11/22/2016)

ESS Pro Terms and Conditions (for sales on or after Oct 19, 2020)

Previous Terms and Conditions

ESS Pro Terms and Conditions (for sales on or after July 2020)

Online Display (for sales on or after July 2019)

Previous Terms and Conditions

Online Display (for sales on or after 2/1/2017)

Online Display (for sales between 4/26/2016 and 1/31/2017)

Online Listings Management (for sales on or after July 2019)

Previous Terms and Conditions

Online Listings Management (for sales on or after 6/26/2017)

Online Listings Management (for sales on or before 6/25/2017)

Tracking Service and Call Record (for sales on or after July 2019)

Previous Terms and Conditions

Call Tracking Program (for sales on or after 06/16/2017)

Performance Tracking Program^SM (for sales between 11/11/2015 and 06/15/2017)

YP Products and Services Terms and Conditions (July 2018)
For former YP Clients renewing former YP products and services under the Marketing Services Agreement or Services Agreement.

National Sales

Direct Response (PPCall) Advertising Master Terms and Conditions (for sales on or after August 31, 2023)

Previous Terms and Conditions

Direct Response (PPCall) Advertising Master Terms and Conditions (for orders between July 19, 2023 – August 31, 2023) Direct Response (PPCall) Advertising Master Terms and Conditions (for orders between November 1, 2021 – July 19, 2023) Direct Response Advertising Master Terms and Conditions (National Direct) (for orders between December 8, 2020 and October 31, 2021) Direct Response Advertising Master Terms and Conditions (National Direct) (for orders prior to December 8, 2020) Direct Response Advertising Master Terms and Conditions (National Agency) (for orders between December 8, 2020 and October 31, 2021) Direct Response Advertising Master Terms and Conditions (National Agency) (for orders prior to December 8, 2020)

Targeted Leads Enterprise Advertising

Pay Per Click Advertising Terms and Conditions

Social Media Managed Services

Berry Network

Social Media Managed Services

Social Media Managed Services – Location-based

Google Local Services Ads

Previous Terms and Conditions

Social Media Managed Services (for orders between May 2022 – April 2023) Social Media Managed Services – Location-based (for orders between Sept 2022 – April 2023) Social Media Managed Services – Location-based (for orders between May 2022 and Sept 2022)

Products and Services no longer available for new standalone purchases

DexHub (for sales between 5/19/2017 and 6/25/2017)

Previous Terms and Conditions

DexHub (for sales between 3/2/2017 and 5/18/2017) DexHub (for sales between 4/21/2016 and 3/1/2017) DexHub (for sales between 3/7/2016 and 4/21/2016) DexHub (for sales between 9/1/2015 to 3/4/2016)

DexLnk Addendum

Digital Presence Management^SM (for sales on or after 1/6/2015)

Identity Bundles Advertising

Internet Yellow Pages (for sales on or before 11/21/2016)

Mobile Website Advertising

SEM Plus (for sales on or after Jan 10, 2020)

Previous Terms and Conditions

SEM Plus (for sales on or after 3/9/2016)

SEM Plus (for sales between 4/27/2015 and 3/8/2016)

SEM Premium (for sales on or after Jan 10, 2020)

Previous Terms and Conditions

SEM Premium (for sales on or after 4/6/2017)

SEM Premium (for sales between 6/29/2016 to 4/5/2017)

SEO Services (for sales on or after 5/03/2017)

Previous Terms and Conditions

SEO Services (for sales between 11/21/2016 and 5/02/2017) SEO Services (for sales on or between 4/29/2014 and 11/20/2016)

Social Concierge (for sales on or after 8/1/2015)

Social Engagement (for sales on or after 8/1/2015)

Social, Social Plus, and Social Premium (for sales on or after 4/26/2017)

Previous Terms and Conditions

Social, Social Plus, and Social Premium (for sales between 8/1/2015 and 4/25/2017)

SuperClicks^® Premium Advertising (for sales on or after 4/27/2016) – These terms expire on or before August 31, 2016. The SEM Premium terms noted above will govern your SEM Premium product upon expiration.

Previous Terms and Conditions

SuperClicks^® Premium Advertising (for sales on or between 4/26/2014 to 4/26/2016) – These terms expire on or before August 31, 2016. The SEM Premium terms noted above will govern your SEM Premium product upon expiration.

SuperSite^® Advertising (for sales on or between 4/26/2014 and 9/2/2015)

Video Advertising Terms and Conditions (for sales on or after 2/19/2016)

Previous Terms and Conditions

Video Advertising Terms and Conditions (for sales on or between 5/6/2014 and 2/18/2016)

Website Advertising (for sales on or after 9/3/2015)

Vivial

Reseller Terms & Conditions Print Advertiser Terms & Conditions Digital Advertiser Terms & Conditions Connect2Local Editorial Policy

For additional Product Terms for products sold by Thryv in Australia please click here.